Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit chrysler.rsahelp.com (USA)
Call 1-800-363-4869 or visit fca.roadsideaid.com (Canada)
Who is Covered
You are covered by Roadside Assistance services if you are a purchaser for use of the vehicle. Roadside Assistance services last for five years or 60,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Limited Warranty, as set forth in your Warranty Information book. 1
1. Towing services provided through Cross Country Motor Club, Inc. Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services are provided by Cross Country Motor Club of California, Inc., Thousand Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out of gas/fuel delivery, tire service, lockout service or towing as a result of a mechanical breakdown, dial toll-free: USA: 1-800-521-2779/Canada: 1-800-363-4869. Provide your name, Vehicle Identification Number (VIN) required for covered services, license plate number, and your location, including the telephone number from which you are calling. Briefly describe the nature of the problem and answer a few simple questions. You will be given the name of the service provider and an estimated time of arrival. If you feel you are in an unsafe situation, please let us know. With your consent, we will contact local police or safety authorities.
If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or unable to provide a valid Vehicle Identification Number (VIN), and you obtain towing services on your own, you may submit your original receipts from the licensed towing or service facility, for services rendered within 30 days of the occurrence. Be sure to include your VIN, odometer mileage at the time of service, and current mailing address. We will process the claim based on vehicle and service eligibility. If eligible, we will reimburse you for the reasonable amount actually paid, based on the usual and customary charges for that service in the area where they were provided. FCA US LLC’s determination relating to reimbursement is final. Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or discontinue the Roadside Assistance Program at any time. The Roadside Assistance program is subject to restrictions and conditions of use, which are determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider to use your vehicle’s temporary spare tire (if equipped) as recommended in your Owner’s Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being nearby, especially when traveling away from home. We will dispatch a service provider to deliver a small amount of fuel (maximum two gallons) to get you to a nearby station. This service is limited to two occurrences in a 12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery. With Roadside Assistance, you do not have to worry about being stranded. We will dispatch a service provider to provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks are keeping you from getting on your way, help is just a phone call away. This service is limited to providing access to the vehicle’s seating area. It does not cover the cost of replacement keys.
Towing Service
Our towing service gives you peace of mind and confidence. If your vehicle becomes disabled as a result of a mechanical breakdown, Roadside Assistance will dispatch a towing service to transport your vehicle to the closest authorized Chrysler, Dodge, Jeep®, or Ram dealer. If you choose to go to another dealer, you will be responsible for the cost of the extra distance.