FCA US LLC and its authorized dealers are vitally interested in your satisfaction. We want you to be happy with our products and services.
Warranty service must be done by an authorized dealer. We strongly recommend that you take the vehicle to an authorized dealer. They know your vehicle the best, and are most concerned that you get prompt and high quality service. FCA US LLC’s authorized dealers have the facilities, factory-trained technicians, special tools, and the latest information to ensure the vehicle is fixed correctly and in a timely manner.
This is why you should always talk to an authorized dealer service manager first. If for some reason you are still not satisfied, talk to the general manager or owner of the authorized dealer. They want to know if you need assistance. If an authorized dealer is unable to resolve the concern, you may contact FCA US LLC's Customer Assistance center.
Any communication to FCA US LLC’s customer center should include the following information:
Owner's name and address
Owner's telephone number (home, mobile, and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage