Some SiriusXM Guardian™ connected services, including SOS Call and Roadside Assistance Call, will NOT work without a network connection compatible with your device.
Access To Emergency Services At The Push Of A Button
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Center Light Status |
Description |
|---|---|
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Off |
No call activated |
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Green |
Active call in progress |
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Red |
System error |
SiriusXM Guardian™ In-Vehicle Assistance Features
With SiriusXM Guardian™, your vehicle has onboard assistance features located on the rearview mirror or overhead console designed to enhance your driving experience if you should ever need assistance or support.
Description
SOS Call offers a convenient way to get in contact with a SiriusXM Guardian™ Customer Care agent in the event of an emergency. When the connection between the vehicle and the live agent is made, your vehicle will automatically transmit location information. In the event of a minor collision, medical or any other emergency, press the SOS button to be connected to a call center agent who can send emergency assistance to your vehicle’s location.
Certain SiriusXM Guardian™ connected services are dependent on an operational Uconnect system, cellular network availability that is compatible with the device in your vehicle, and GPS network availability. Not all features of SiriusXM Guardian™ are available everywhere at all times, particularly in remote or enclosed areas.
Push the SOS Call button; the indicator light will turn green indicating a call has been placed.
In case the SOS Call button is accidentally pushed, there is a 10-second delay before the SOS call is placed. The system will verbally alert you that a call is about to be made. To cancel the SOS Call connection, push the SOS Call button on the rearview mirror or overhead console or press the Cancel button on the touchscreen within 10 seconds.
During an SOS Call, the Bluetooth®-paired phone is disconnected so incoming or outgoing calls will go through your mobile device versus the hands-free system which is not available due to the SOS Call.
Once a connection between the vehicle and a SiriusXM Guardian™ Customer Care agent is made, the agent will stay on the line with you.
Calls between the vehicle occupants and the SiriusXM Guardian™ Customer Care center may be recorded or monitored for quality assurance purposes. Through your enrollment in and use of the SiriusXM Guardian™ connected services, you consent to being recorded.
SOS Call System Limitations
Vehicles that have been purchased in the US and that travel into Mexico and Canada may have limited services. In particular, responses to SOS calls or other emergency services may be unavailable or very limited. Vehicles purchased outside the United States and Canada are unable to receive SiriusXM Guardian™ connected services.
The light will continuously be illuminated red.
The screen will display the following message “Vehicle phone requires service. Please contact your dealer.”
An in-vehicle audio message will state “Vehicle phone requires service. Please contact your dealer.”
The ignition key is in OFF position.
The vehicle’s electrical systems are not intact.
The vehicle battery loses power or becomes disconnected during a vehicle crash.
The SOS Call system software and/or hardware is damaged during a vehicle crash.
LTE (voice/data) or 4G (data) coverage and/or GPS signals are unavailable or obstructed.
Network congestion.
Weather conditions.
Buildings, structures, geographic terrain, or tunnels.
If your vehicle loses battery power for any reason (including during or after an accident), the SOS Call system, among other vehicle systems, will not operate.
This feature is available only on vehicles sold in the US or Canada.
Vehicle must be properly equipped with the SiriusXM Guardian™ connected services. Vehicle must be registered with SiriusXM Guardian™ and have an active subscription that includes the applicable feature.
Vehicle must have an operable LTE (voice/data) or 4G (data) network connection compatible with your device.
Vehicle must be powered in the ON/RUN or ACC (Accessory) position with a properly functioning electrical system.
Never place anything on or near the vehicle’s LTE (voice/data) or 4G (data) and GPS antennas. You could prevent LTE (voice/data) or 4G (data) and GPS signal reception, which can prevent your vehicle from placing an emergency call.
Do not add any aftermarket electrical equipment to the vehicle’s electrical system. This may prevent your vehicle from sending a signal to initiate an emergency call. To avoid interference that can cause the SOS Call system to fail, never add aftermarket equipment (e.g., two-way mobile radio, CB radio, data recorder, etc.) to your vehicle’s electrical system or modify the antennas on your vehicle. IF YOUR VEHICLE LOSES POWER FOR ANY REASON (INCLUDING DURING OR AFTER AN ACCIDENT), NEITHER THE VEHICLE BRANDED APPS NOR THE SIRIUSXM GUARDIAN™ CONNECTED SERVICES WILL OPERATE.
The Occupant Restraint Controller (ORC) turns on the Air Bag Warning Light on the instrument panel if a malfunction in any part of the air bag system is detected. If the Air Bag Warning Light is illuminated, the air bag system may not be working properly and the SOS Call system may not be able to send a signal to the SiriusXM Guardian™ Customer Care center. If the Air Bag Warning Light is illuminated, have an authorized dealer service your vehicle immediately.
Ignoring the Rearview Mirror Light could mean you will not have SOS Call services if needed. If the Rearview Mirror Light is illuminated, have an authorized dealer service the SOS Call system immediately.
If anyone in the vehicle could be in danger (e.g., fire or smoke is visible, dangerous road conditions or location), do not wait for voice contact from a SiriusXM Guardian™ Customer Care agent. All occupants should exit the vehicle immediately and move to a safe location.
Failure to perform scheduled maintenance and regular inspection of your vehicle may result in vehicle damage, accident or injury.